"Now let’s consider Southwest Airlines. The principle is the same as
with the mom-and-pop laundry. The managers are accountable to the
owners, also known as the stockholders. If they mess up, the company’s
profit—its residual—falls.
Moreover, we don’t even need Facebook, Yelp, or Nextdoor to spread
the word about their mistakes. Various major newspapers and news
channels trumpet the facts. So the companies have to adjust, and adjust
fairly quickly.
In short, the managers at Southwest Airlines are
accountable. They’re accountable to the stockholders, and the
stockholders’ concern with profitability causes them to be concerned
about losing customers.
For that reason, I’m willing to make a prediction: by the end of
2023, and probably much sooner, Southwest will have a much better
crew-scheduling system. Their profitable existence depends on it.
Buttigieg’s Idea of Accountability
In an interview with Judy Woodruff on PBS, Buttigieg stated:
I spoke to the CEO of Southwest Airlines. I reminded him of the
stepped-up commitments that the airline made to our department over the
summer. And we got those commitments in writing about how they take care
of customers, passengers when there are issues like this.
We’re going to be holding them accountable to those commitments and
expect them to go above and beyond the letter of the law in terms of how
they treat passengers, making sure that they are paying for things like
hotels, ground travel expenses, meals, and, of course, the refunds for
passengers whose flights are canceled.
Notice two interesting things in Buttigieg’s statement. First, he got
Southwest to make a commitment to his department, the Department of
Transportation. For some reason, he must have thought he could step in
and speak for Southwest passengers. But how would he know what they
wanted?
Second, notice his expectation that Southwest go “above and beyond
the letter of law.” The things he wants Southwest to do for passengers
do seem reasonable. But neither he nor I knows what is reasonable. An
airline that promises to pay for hotels, ground travel, and refunds will
need to factor those expenses into future air fares. If it were a
one-time thing, it wouldn’t: the expenses would be sunk costs. But
paying passengers for all these things would set up an expectation that
Southwest will do the same thing when there are future problems. One of
the distinguishing features of Southwest historically has been its low
air fares. I’m sure that virtually every passenger put at great
inconvenience by the Southwest meltdown would want to be made whole, but
future passengers might think differently: many would probably rather
take the risk and, in return, get lower air fares. Buttigieg has no idea
what future passengers would want, yet he is dictating arrangements
between the airline and the passengers.
Government Unaccountability
The biggest economic issue regarding virtually every policy topic is
whether we should have more government or less government. Should we
have more government control and even outright government ownership, or
should we have less government and more private enterprise?
Advocates of more government often bias the debate from the get-go by
pointing out ways in which private enterprise, the free market, has
failed and then simply assuming that if government control were
substituted, it would not fail. The late Harold Demsetz,
one of my economics mentors when I was in graduate school at UCLA in
the early 1970s, referred to this as the “Nirvana approach.” It
consists of comparing real markets with ideal and imaginary government.
Surprise, surprise, government often wins.
Demsetz advocated instead what he called a “comparative institutions”
approach. He argued that we should compare actual markets with actual
government.
Because the specific issue here is accountability, let’s look at how
accountable government is. The first thing to note is that in
government, there is no residual claimant. If a government
official makes a particularly good decision that creates huge value, he
might get promoted and might get a slight salary bump. But that’s about
it. If he makes a bad decision that creates huge losses, he probably
won’t get fired and his pay won’t be cut at all. The result is that
government officials have very little incentive to make good decisions.
We can see that in transportation or in pretty much any other area of
government involvement. Take, for example, the so-called “high speed”
railroad (HSR) being built in California. (If it is ever completed—a big
if—it’s more likely to be medium-speed.)
When California voters approved the HSR in 2008, they were told that
it would be ready in 2020 and would cost $34 billion. As Hoover
economist Lee Ohanian has pointed out,
“the cost has escalated to $105 billion” and it’s still not ready and
not even close. Have major government officials who made these promises
been fired? Not that I know of. So here’s a project that is two years
overdue and is not even close to being done, and yet no one is
accountable.
In a nutshell, the problem with government accountability is that it’s almost nonexistent.
How About Real Improvements?
Is there anything Buttigieg could do to improve the airline business?
There is, and economists have talked about it for years: allow foreign
airlines to compete in the domestic market.
Deregulation of airlines in the late 1970s and early 1980s was a
tremendous success. Before deregulation, airlines had to give notice to
the Civil Aeronautics Board (CAB) in advance of fare reductions, and
other airlines could intervene to contest the cuts. They often did.
Also, an airline that wanted to add a route between any two cities had
to first get permission from the CAB. Other airlines that already flew
that route could contest that also. But when economist Alfred E. Kahn
took over as CAB chair under President Carter, he did everything he
could within the law to allow airlines to change fares and to add
routes. At the same time, a Harvard law professor named Stephen Breyer
worked closely with Democratic Senator Edward Kennedy to pass an airline
deregulation bill that ended CAB regulation of fares and routes.
(Breyer later became a US Supreme Court justice from 1994 to 2022.) A
cozy airline cartel that had existed since 1938 was ended.
The results were noticeable almost immediately. Before deregulation,
airlines had charged high fares and competed on meals and frequency (a
famous airline jingle in the early 1970s was “Delta is ready when you
are”). After deregulation, they competed on price and ultimately dropped
almost all meals. Consumers were quite happy to save on fares and buy
their own meals in the airport. Between 1978 and 2000, inflation-adjusted airline fares fell by 44.9 percent. Economists Clifford Winston and Steven Morrison estimated that half of this fall was due to deregulation.
In short, competition worked, and works. So let’s have more of it.
Allowing foreign airlines to fly domestic routes would create more
competition, more options, and lower fares. Even radical leftist Mexican
President Andrés Manuel López Obrador sees the benefit
of allowing that to happen in Mexico. If even a socialist can see the
benefits of competition, then maybe Buttigieg can too. Of course, he
would need the permission of his boss, President Biden, to start pushing
for it, and Biden would need Congress. Maybe it’s a long shot, but in
the mid-1970s, airline deregulation was a long shot. By December 31,
1984, the Civil Aeronautics Board had been abolished."